phillip stains
New Member
Apparently I included too much information in the last post on a different forum.
so now ill just post the actual verbage from the emails.
you wont see the picture of the cashiers check I emailed but it was there. there are no names or emails cuz apparently business emails are too personal. but it was someone that works there i swear.
and you wont see the actual emails but i tried to show it so youll have to just take me at my word.
This thread is purely my opinion and experience with the company, I did not intend to do this but I am so incensed by the behavior of this company I have to share.
First the positives.
The parts of the unit that I have actually received at this time are very well made and professionally packaged. I am excited to someday use this equipment.
ok. thats it.
So far this has been the most infuriating experience I have had with a business.
I am not going to tirade or anything. I am posting the email correspondence if your interested in buying their unit it you can make your own decisions if it is worth it.
these emails started after i finally got ahold of a person (no personal names) at BHOgart and got my order in.
Emails are in the reverse order cuz that is the only way i could copy it all at once.
i am gmail. "they" are [email protected]....
this is the last correspondence i sent them. i still have not been told where my package is. i started an investigation with ups and then they contacted BHOgart.
Then UPS, not BHOgart, U P S called me back and gave me a status update on my order saying that it in fact had never been shipped and would be picked up on saturday now.
as you can see i was quite frustrated.
this will be the last correspondence with them i have unless they send me some sabatoged shit or crap products in which case ill probably just blow myself up rather than deal with them again....
ok so i did go on a tirade. read and decide for yourselves.
or close the thread. i dont care. im going to medicate.
On May 9, 2014 2:00 PM, <gmail.com> wrote:
You didn't ship it huh?
My entire correspondence with you is going on every forum I can find online that has any relation to this business.
I gave yiu the benefit too many times.
Now I'm going to make sure everyone knows how you handle it and how foolish and unprofessional you are.
On May 9, 2014 1:18 PM, <gmail.com> wrote:
Ups is starting an investigation into where the missing package is. They told me you should go online and initiate one as well.
And if you can call me to discuss how to get the one thing I need to finally start extracting that would be great.
*********
On May 8, 2014 8:46 PM, <gmail.com> wrote:
Oh well strange it wouldn't come at the same time. I'll let you know if it comes tomorrow
On May 8, 2014 8:11 PM, <[email protected]> wrote:
Yea it comes in two boxes..
On May 8, 2014 8:45 PM, <gmail.com> wrote:
Was there 2 boxes?
I never received the tube.
On May 8, 2014 2:47 PM, <gmail.com> wrote:
You may hear from me again when I try to do a run lol.
On May 8, 2014 2:45 PM, <[email protected]> wrote:
Your welcome! I'm glad you stuck with us and enjoy your system!
On May 8, 2014 4:33 PM, <gmail.com> wrote:
Awesome. Just got confirmation it was delivered.
Now I gotta find a way to get home asap and open it up.
Thank you
On May 8, 2014 7:47 AM, <gmail.com> wrote:
Ups states they still haven't even received the package when it's scheduled delivery is for today......
On May 6, 2014 10:40 AM, <gmail.com> wrote:
Sweet, thanks.
On May 6, 2014 10:37 AM, <[email protected]> wrote:
Just got off the phone with the warehouse. It's getting finished up and packaged today. Will be sent out today or tomorrow.
On May 6, 2014 10:38 AM, <gmail.com> wrote:
Any more updates on my order?
On Apr 29, 2014 1:23 PM, <[email protected]> wrote:
gmail,
We received your money order. Right now there are four 1lb systems ahead of you. It should be ready for shipment in a week, two weeks tops.
On Apr 29, 2014 1:37 PM, <gmail.com> wrote:
Any status updates on the order?
On Apr 25, 2014 3:14 PM, <gmail.com> wrote:
Ok
On Apr 25, 2014 2:58 PM, <[email protected]> wrote:
Yes, That is our lady at the UPS store, it is now in Bhogarts mailbox. **** prospect rd is a UPS location where we ship from and receive mail from. Your money order made it to us, no need to worry about S, Hubbard.
On Fri, Apr 25, 2014 at 4:42 PM, <gmail.com> wrote:
Delivered and signed for by S. HUBBARD.
Confirm this is an employee ASAP.
On Apr 25, 2014 2:39 PM, <gmail.com> wrote:
I'm ordering from you guys because I want your knowledge and experience.
The customer service is what I'm paying for.
I have my own tig welder I'm sure I could build this if I wanted but then I'd still be in the dark about the intricacies of its workings.
Hence paying a company for it.
This really is disappointing and makes me immediately doubt my purchase.
On Apr 25, 2014 2:32 PM, <[email protected]> wrote:
gmail
I sincerely apologize on our behalf for this.
I am not the person who gets the mail so I don't know personally if the check has come.
i have asked multiple people multiple times if they have received it. And i am still waiting on a response.
You will know as soon as I know. The warehouse and office is extremely busy lately, and I understand that is no excuse but trust me I am trying everything I can.
On Fri, Apr 25, 2014 at 10:36 AM, <gmail.com> wrote:
Honestly. Your company has the worst customer service I've dealt with.
They are short emails. Simple answers. Yet no response.
I'm canceling that check today since you can't even acknowledge receipt of it.
If my order hasn't been completed you can just cancel it entirely.
Get your shit together.
On Apr 24, 2014 12:24 PM, <gmail.com> wrote:
It should be there by now
On Apr 23, 2014 12:09 AM, <gmail.com> wrote:
Please confirm when you've received the check.
Hope Denver went well.
On Apr 17, 2014 7:28 PM, <gmail.com> wrote:
Tracking number.
(there was a picture here)
K I'll drop it in the mail today.
On Apr 17, 2014 1:00 PM, <[email protected]> wrote:
Yes I got the picture sorry iv been running around trying to get ready for the cup. The address is
**** prospect Rd #***
San Jose, California 95129
On Apr 17, 2014 2:56 PM, <gmail.com> wrote:
Trying to mail you guys this check man.
I'm not about to send 1600 dollars to some unconfirmed address.
And did you receive the picture?
On Apr 16, 2014 10:55 AM, <gmail.com> wrote:
You get the picture?
I'll send tracking information when I've mailed it.
Address?
On Apr 15, 2014 4:38 PM, <gmail.com> wrote:
(picture of check was here
On Apr 15, 2014 4:18 PM, <[email protected]> wrote:
Yes, that works. Make the cashier check out to Bhogart. Send it to my e-mail, and that will definitely speed up the process.
On Apr 15, 2014 5:42 PM, <gmail.com> wrote:
Cashiers check info.
Having issue with my card so I'm gonna have to cut you a cashiers check.
If I send you a photo of the check can we get the order going so that week lead time starts today?
On Apr 15, 2014 12:30 PM, <gmail.com> wrote:
Yup. Will pay once I get to a computer.
On Apr 15, 2014 12:27 PM, <[email protected]> wrote:
Did you get it?
On Tue, Apr 15, 2014 at 2:07 PM, <gmail.com> wrote:
Status?
On Apr 14, 2014 1:49 PM, <gmail.com> wrote:
Did you email the invoice?
I'm on my phone and attachments don't go thru sometimes.
On Apr 14, 2014 12:29 PM, <gmail.com> wrote:
Sweet.
On Apr 14, 2014 12:17 PM, <[email protected]> wrote:
Like I said before should take about a week.
All your going to need to get is a recovery pump, and a vacuum pump
For Recovery pump we suggest the RefTec Diablo
And as for vacuum pump you will need at least a 3cfm pump
On Mon, Apr 14, 2014 at 2:03 PM, <gmail.com> wrote:
And if you have time a list of everything else I need to buy to have a complete sysyem
On Apr 14, 2014 12:02 PM, <gmail.com wrote:
Yup
On Apr 14, 2014 11:59 AM, <[email protected]> wrote:
Yes that will be the quickest. Want us to send the invoice?
On Mon, Apr 14, 2014 at 1:58 PM, <gmail.com> wrote:
Charge is the quickest?
On Apr 14, 2014 11:57 AM, <[email protected]> wrote:
Ok perfect.
We can go about payent a couple ways, its up to you...
We can send a charge to your email and you can pay with a credit, debit, or paypal
Or you can send us a check or money order
On Mon, Apr 14, 2014 at 1:38 PM, <gmail.com> wrote:
What's the scoop bro. How do I pay you wanna get this cracking.
so now ill just post the actual verbage from the emails.
you wont see the picture of the cashiers check I emailed but it was there. there are no names or emails cuz apparently business emails are too personal. but it was someone that works there i swear.
and you wont see the actual emails but i tried to show it so youll have to just take me at my word.
This thread is purely my opinion and experience with the company, I did not intend to do this but I am so incensed by the behavior of this company I have to share.
First the positives.
The parts of the unit that I have actually received at this time are very well made and professionally packaged. I am excited to someday use this equipment.
ok. thats it.
So far this has been the most infuriating experience I have had with a business.
I am not going to tirade or anything. I am posting the email correspondence if your interested in buying their unit it you can make your own decisions if it is worth it.
these emails started after i finally got ahold of a person (no personal names) at BHOgart and got my order in.
Emails are in the reverse order cuz that is the only way i could copy it all at once.
i am gmail. "they" are [email protected]....
this is the last correspondence i sent them. i still have not been told where my package is. i started an investigation with ups and then they contacted BHOgart.
Then UPS, not BHOgart, U P S called me back and gave me a status update on my order saying that it in fact had never been shipped and would be picked up on saturday now.
as you can see i was quite frustrated.
this will be the last correspondence with them i have unless they send me some sabatoged shit or crap products in which case ill probably just blow myself up rather than deal with them again....
ok so i did go on a tirade. read and decide for yourselves.
or close the thread. i dont care. im going to medicate.
On May 9, 2014 2:00 PM, <gmail.com> wrote:
You didn't ship it huh?
My entire correspondence with you is going on every forum I can find online that has any relation to this business.
I gave yiu the benefit too many times.
Now I'm going to make sure everyone knows how you handle it and how foolish and unprofessional you are.
On May 9, 2014 1:18 PM, <gmail.com> wrote:
Ups is starting an investigation into where the missing package is. They told me you should go online and initiate one as well.
And if you can call me to discuss how to get the one thing I need to finally start extracting that would be great.
*********
On May 8, 2014 8:46 PM, <gmail.com> wrote:
Oh well strange it wouldn't come at the same time. I'll let you know if it comes tomorrow
On May 8, 2014 8:11 PM, <[email protected]> wrote:
Yea it comes in two boxes..
On May 8, 2014 8:45 PM, <gmail.com> wrote:
Was there 2 boxes?
I never received the tube.
On May 8, 2014 2:47 PM, <gmail.com> wrote:
You may hear from me again when I try to do a run lol.
On May 8, 2014 2:45 PM, <[email protected]> wrote:
Your welcome! I'm glad you stuck with us and enjoy your system!
On May 8, 2014 4:33 PM, <gmail.com> wrote:
Awesome. Just got confirmation it was delivered.
Now I gotta find a way to get home asap and open it up.
Thank you
On May 8, 2014 7:47 AM, <gmail.com> wrote:
Ups states they still haven't even received the package when it's scheduled delivery is for today......
On May 6, 2014 10:40 AM, <gmail.com> wrote:
Sweet, thanks.
On May 6, 2014 10:37 AM, <[email protected]> wrote:
Just got off the phone with the warehouse. It's getting finished up and packaged today. Will be sent out today or tomorrow.
On May 6, 2014 10:38 AM, <gmail.com> wrote:
Any more updates on my order?
On Apr 29, 2014 1:23 PM, <[email protected]> wrote:
gmail,
We received your money order. Right now there are four 1lb systems ahead of you. It should be ready for shipment in a week, two weeks tops.
On Apr 29, 2014 1:37 PM, <gmail.com> wrote:
Any status updates on the order?
On Apr 25, 2014 3:14 PM, <gmail.com> wrote:
Ok
On Apr 25, 2014 2:58 PM, <[email protected]> wrote:
Yes, That is our lady at the UPS store, it is now in Bhogarts mailbox. **** prospect rd is a UPS location where we ship from and receive mail from. Your money order made it to us, no need to worry about S, Hubbard.
On Fri, Apr 25, 2014 at 4:42 PM, <gmail.com> wrote:
Delivered and signed for by S. HUBBARD.
Confirm this is an employee ASAP.
On Apr 25, 2014 2:39 PM, <gmail.com> wrote:
I'm ordering from you guys because I want your knowledge and experience.
The customer service is what I'm paying for.
I have my own tig welder I'm sure I could build this if I wanted but then I'd still be in the dark about the intricacies of its workings.
Hence paying a company for it.
This really is disappointing and makes me immediately doubt my purchase.
On Apr 25, 2014 2:32 PM, <[email protected]> wrote:
gmail
I sincerely apologize on our behalf for this.
I am not the person who gets the mail so I don't know personally if the check has come.
i have asked multiple people multiple times if they have received it. And i am still waiting on a response.
You will know as soon as I know. The warehouse and office is extremely busy lately, and I understand that is no excuse but trust me I am trying everything I can.
On Fri, Apr 25, 2014 at 10:36 AM, <gmail.com> wrote:
Honestly. Your company has the worst customer service I've dealt with.
They are short emails. Simple answers. Yet no response.
I'm canceling that check today since you can't even acknowledge receipt of it.
If my order hasn't been completed you can just cancel it entirely.
Get your shit together.
On Apr 24, 2014 12:24 PM, <gmail.com> wrote:
It should be there by now
On Apr 23, 2014 12:09 AM, <gmail.com> wrote:
Please confirm when you've received the check.
Hope Denver went well.
On Apr 17, 2014 7:28 PM, <gmail.com> wrote:
Tracking number.
(there was a picture here)
K I'll drop it in the mail today.
On Apr 17, 2014 1:00 PM, <[email protected]> wrote:
Yes I got the picture sorry iv been running around trying to get ready for the cup. The address is
**** prospect Rd #***
San Jose, California 95129
On Apr 17, 2014 2:56 PM, <gmail.com> wrote:
Trying to mail you guys this check man.
I'm not about to send 1600 dollars to some unconfirmed address.
And did you receive the picture?
On Apr 16, 2014 10:55 AM, <gmail.com> wrote:
You get the picture?
I'll send tracking information when I've mailed it.
Address?
On Apr 15, 2014 4:38 PM, <gmail.com> wrote:
(picture of check was here
On Apr 15, 2014 4:18 PM, <[email protected]> wrote:
Yes, that works. Make the cashier check out to Bhogart. Send it to my e-mail, and that will definitely speed up the process.
On Apr 15, 2014 5:42 PM, <gmail.com> wrote:
Cashiers check info.
Having issue with my card so I'm gonna have to cut you a cashiers check.
If I send you a photo of the check can we get the order going so that week lead time starts today?
On Apr 15, 2014 12:30 PM, <gmail.com> wrote:
Yup. Will pay once I get to a computer.
On Apr 15, 2014 12:27 PM, <[email protected]> wrote:
Did you get it?
On Tue, Apr 15, 2014 at 2:07 PM, <gmail.com> wrote:
Status?
On Apr 14, 2014 1:49 PM, <gmail.com> wrote:
Did you email the invoice?
I'm on my phone and attachments don't go thru sometimes.
On Apr 14, 2014 12:29 PM, <gmail.com> wrote:
Sweet.
On Apr 14, 2014 12:17 PM, <[email protected]> wrote:
Like I said before should take about a week.
All your going to need to get is a recovery pump, and a vacuum pump
For Recovery pump we suggest the RefTec Diablo
And as for vacuum pump you will need at least a 3cfm pump
On Mon, Apr 14, 2014 at 2:03 PM, <gmail.com> wrote:
And if you have time a list of everything else I need to buy to have a complete sysyem
On Apr 14, 2014 12:02 PM, <gmail.com wrote:
Yup
On Apr 14, 2014 11:59 AM, <[email protected]> wrote:
Yes that will be the quickest. Want us to send the invoice?
On Mon, Apr 14, 2014 at 1:58 PM, <gmail.com> wrote:
Charge is the quickest?
On Apr 14, 2014 11:57 AM, <[email protected]> wrote:
Ok perfect.
We can go about payent a couple ways, its up to you...
We can send a charge to your email and you can pay with a credit, debit, or paypal
Or you can send us a check or money order
On Mon, Apr 14, 2014 at 1:38 PM, <gmail.com> wrote:
What's the scoop bro. How do I pay you wanna get this cracking.
