I have bought seeds online from about when they first became available and have hung around on boards like this ever since they started popping up and over the many years I have never seen any place get more complaints than Nirvana. I really do not understand how they managed to remain in business.
I read messages where people say they have great customer service but over the years I have read a handful of messages where people complained and Nirvana told them to stop complaining, that Nirvana had the customer's personal info and they would forward it to the customers local law enforcement agency if the customer would not stop complaining. I would had to have taken such claims with a grain of salt and figured they were just someone who was upset and trying to make Nirvana look bad but it did happen to someone I know so that tends to make me believe what others wrote on boards like this.
I'd happily risk getting 'the clap' before I would take the risk of purchasing seeds from Nirvana.
But to each their own.
I suppose
most people are just randomly luckier than your friend was in finding a keeper pheno.
If they weren't any good, people would eventually stop buying their seeds.
Somehow, miraculously, they remain in business, despite random testimonials from likely noob growers on online forums.
But let's spend more time railing against them, because they're obviously just garbage.
I think it's because Nirvana has been so successful, and does such a large volume of sales directly marketing their seeds, that you find these random negative testimonials.
If you do enough business with enough people, eventually you're gonna have some bad customer experiences, especially with something as variable as a marijuana seed.