Original sensible seeds store refusing refund on bad seeds. Stay away from them!

rockethoe

rockethoe

Well-Known Member
I ordered seeds from this store for the first time for this season. All the seeds arrived tiny and pale. All failed. I contacted them asking for a refund. They have been uncaring. They refuse a refund.
Full transcript of our email conversationbelow. I would stay away from this company, their attitude to customer service is shocking. Conversation reads from bottom to top (bottom email was first email I sent to them, second from bottom was their first reply, ext ), copied and pasted from last email.







rockethoe
Which part specifically are you referring to? I have read all of it. I was not satisfied with the product you supplied. Under eu law, I am due a refund.
Your attitude to this problem and your customer service is not looking good.
Rockethoe

Original Seeds Support (Original Sensible)
Apr 10, 10:18 CEST
Please see the terms & conditions to which you have agreed to: https://www.originalseedsstore.com/terms
rockethoe
Apr 9, 13:48 CEST
thank you for your reply.
Under EU rules, any faults that become apparent within six months of the goods being delivered are presumed to have existed at the time of delivery. The trader may first offer the consumer a repair or replacement, but if this is not possible or turns out to be unsatisfactory, the consumer may then seek to rescind the contract and ask for a full refund. Refunds must be processed within 30 days.
I appreciate the offer of the extra freebies on future order, but I really would prefer a full refund as I am unlikely to shop with you again.
Wether the seeds were sold to be germinated, or as a souvineer, I was not satisfied with the product. Please send refund to payment details associated with this order. Thank you.
Rockethoe
Original Seeds Support (Original Sensible)
Apr 9, 12:44 CEST
Thank you for contacting us.

Your order # 1574761977 was made on November 26th 2019 and was shipped on November 27th 2019.

You've had the products for 4 months.

We are sorry to hear that you have had some issues with the seeds.
The seed breeders perform their own quality checks before packaging their seeds for sale.
We are supplied these seeds either directly from the breeders themselves or from the largest distributors in the industry. We then pass these products on.

PLEASE NOTE: You are buying genuine fresh seeds, we guarantee this. The seeds you are buying are the same as you would receive if you walked into any of the seedbanks in Holland or Spain, and we are generally the same price or slightly cheaper owing to the discounts we receive for being one of the largest cannabis seed suppliers in the Europe. We do not however guarantee anything else, if you are in a country that permits the cultivation of cannabis we cannot guarantee that the seeds will all germinate, this is risk that you must be prepared to take.

If however you make a future purchase please advise us of your order number here so we an add some additional extras to it as a gesture of goodwill.

Many thanks and kind regards
Rockethoe
Apr 9, 12:13 CEST
All of these seeds were not succesful. I am not a beginner. All seeds arrived pale and small. I had to send for an emergency order last night from my usual supplier instead.
I would like a refund.
Thank you
Rockethoe
 
TreeFarmerCharlie

TreeFarmerCharlie

Well-Known Member
I have no dog in this fight, so I can only comment based on what I see in your screenshots, but here goes....

I think you handled this in the wrong way. You went into this demanding a full refund and tried to threaten them by citing EU laws which, more than likely, wouldn’t apply to seeds not germinating when they are technically sold as “souvenirs” by seed banks.

Next time you have a germination issue I would suggest a different approach. Simply contact them and explain that you are having issues with the seeds germinating. Tell them the germination method you are using and ask them if anyone else has reported germination issues with the same batch of seeds you received. Then wait for their reply and go from there. If they act like nothing was wrong with the batch then tell them you are going to ask around the forums to see if anyone else has had issues with their seeds and see if that changes how they react.

Many companies will help you out if you don’t act demanding, or threatening, when you contact them.

I took this approach with a seed company recently and all it took was sending them an email asking if other had germination issues with the seeds I bought. Interestingly enough, I also bought mine in November, and they didn’t even bring that up. They just replied saying that they haven’t received any reports of germination issues with those seeds, apologized about the ones I received, and asked me to go on there site, find a pack of regular seeds I would like as a replacement, and let them know what I want. Those replacement seeds have already been shipped out and should be here any day now.
 
J

Jesse_tpfi

Member
TreeFarmerCharlie said:
I have no dog in this fight, so I can only comment based on what I see in your screenshots, but here goes....

I think you handled this in the wrong way. You went into this demanding a full refund and tried to threaten them by citing EU laws which, more than likely, wouldn’t apply to seeds not germinating when they are technically sold as “souvenirs” by seed banks.

Next time you have a germination issue I would suggest a different approach. Simply contact them and explain that you are having issues with the seeds germinating. Tell them the germination method you are using and ask them if anyone else has reported germination issues with the same batch of seeds you received. Then wait for their reply and go from there. If they act like nothing was wrong with the batch then tell them you are going to ask around the forums to see if anyone else has had issues with their seeds and see if that changes how they react.

Many companies will help you out if you don’t act demanding, or threatening, when you contact them.

I took this approach with a seed company recently and all it took was sending them an email asking if other had germination issues with the seeds I bought. Interestingly enough, I also bought mine in November, and they didn’t even bring that up. They just replied saying that they haven’t received any reports of germination issues with those seeds, apologized about the ones I received, and asked me to go on there site, find a pack of regular seeds I would like as a replacement, and let them know what I want. Those replacement seeds have already been shipped out and should be here any day now.
Click to expand...
This is why I asked about your first email. Never approach companies demanding a refund as they are less inclined to help you. You always have to consider that it may not have been their fault.

I also believe that any grower who refuses to accept they made a mistake and sticks to 'not being a beginner' isn't their preferred client base.
 
rockethoe

rockethoe

Well-Known Member
First email included. True, it was a little to the point maybe, but wasn't rude, not accusing. I only cited laws after the initial refusal. Eu law says if the consumer is "unsatisfied with product" not "if seed does not germinate." .
 
rockethoe

rockethoe

Well-Known Member
TreeFarmerCharlie said:
I have no dog in this fight, so I can only comment based on what I see in your screenshots, but here goes....

I think you handled this in the wrong way. You went into this demanding a full refund and tried to threaten them by citing EU laws which, more than likely, wouldn’t apply to seeds not germinating when they are technically sold as “souvenirs” by seed banks.

Next time you have a germination issue I would suggest a different approach. Simply contact them and explain that you are having issues with the seeds germinating. Tell them the germination method you are using and ask them if anyone else has reported germination issues with the same batch of seeds you received. Then wait for their reply and go from there. If they act like nothing was wrong with the batch then tell them you are going to ask around the forums to see if anyone else has had issues with their seeds and see if that changes how they react.

Many companies will help you out if you don’t act demanding, or threatening, when you contact them.

I took this approach with a seed company recently and all it took was sending them an email asking if other had germination issues with the seeds I bought. Interestingly enough, I also bought mine in November, and they didn’t even bring that up. They just replied saying that they haven’t received any reports of germination issues with those seeds, apologized about the ones I received, and asked me to go on there site, find a pack of regular seeds I would like as a replacement, and let them know what I want. Those replacement seeds have already been shipped out and should be here any day now.
Click to expand...
which seed company was that?
 
rockethoe

rockethoe

Well-Known Member
Jesse_tpfi said:
This is why I asked about your first email. Never approach companies demanding a refund as they are less inclined to help you. You always have to consider that it may not have been their fault.

I also believe that any grower who refuses to accept they made a mistake and sticks to 'not being a beginner' isn't their preferred client base.
Click to expand...
The germination rate is likely not their fault, but their suppliers. But that is an issue between them and their supplier, and They should still refund.
 
J

Jesse_tpfi

Member
rockethoe said:
First email included. True, it was a little to the point maybe, but wasn't rude, not accusing. I only cited laws after the initial refusal. Eu law says if the consumer is "unsatisfied with product" not "if seed does not germinate." .
Click to expand...
Oh yeah I see that now, your first email is where you lost the battle. It wasn't 'to the point' it was just rude

rockethoe said:
All of these seeds were not succesful. I am not a beginner. All seeds arrived pale and small. I had to send for an emergency order last night from my usual supplier instead.
I would like a refund.
Click to expand...
Next time I really recommend starting with a 'hello' and going from there. You didn't try and start a conversation you basically assaulted them with your complaint. You wouldn't speak to someone like that in person so why do it over email? They responded in the exact manner in which you approached them.
 
rockethoe

rockethoe

Well-Known Member
Jesse_tpfi said:
Oh yeah I see that now, your first email is where you lost the battle. It wasn't 'to the point' it was just rude



Next time I really recommend starting with a 'hello' and going from there. You didn't try and start a conversation you basically assaulted them with your complaint. You wouldn't speak to someone like that in person so why do it over email? They responded in the exact manner in which you approached them.
Click to expand...
Fair enough. I'll admit, I came across as more of an ass in the original email than I had intended. I guess we both could have approached the situation better.
 
J

Jesse_tpfi

Member
rockethoe said:
Fair enough. I'll admit, I came across as more of an ass in the original email than I had intended. I guess we both could have approached the situation better.
Click to expand...
I understand your frustration mate, I really do. Always try and work WITH people in future. If it ever happens again I'd reccomend telling them about your issue and ask if there is 'any help they can offer' and you'll be surprised how often it goes you way.
 
CikaBika

CikaBika

Well-Known Member
If it means something to you, i got their free testing seeds for free / autoflowers.. They needed 16 days to start flower after putting them on 12/12. other went 18 days and trowing buds and new growth.. I would pass them as company for buying seeds. Image if you spend 2 months for shitty genetics.
 
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