Nullis
Moderator
Okay, so here's some bullshit...
I typically use pre-paid gift cards (Visa) to order things from overseas (including seeds). I have never had an issue with it previously. The packaging explicitly says "Use at millions of merchants worldwide, including online". But this time my card kept getting declined, even though there should be just enough funds, including a 2% foreign transaction fee, to complete the purchase.
I called the customer service number on the back of the card and was told that my card was fine, and that there were sufficient funds available. The problem, according to the representative, was that Visa blocks foreign transactions as of Aug 17th. So I called Visa, and the rep told me he had never heard of such a thing and referred me to the issuing bank. I call the bank, another rep tells me they know nothing of it and that they only market/back the cards while this other company services them and draws up the regulations. I am given the same number that was on the back of the card.
Today I called that number again, and this time I was told it was actually a federal law that prohibits foreign transactions with the cards as of August 17th. I ask why the packaging hasn't been updated to reflect the changes and am told the same "we're very sorry, we understand, blah blah blah" bullshit over and over again. Of course, I know I am being transferred to customer service reps in India, but even so. I ask for a manager, same BS.
I call Visa again, the rep (nice lady) does some research but comes up with nothing. So what the fuck gives? I know that I am not the only one using these cards for overseas purchases. I was thinking maybe the Visa currency exchange rate was a bit higher, and with the 2% fee perhaps the funds actually were insufficient, but they tell me it is federal law.
Has anybody else used a gift card recently and had similar problems or success? If it worked, what brand card did you use? I have to get something pronto to complete my purchase.
I typically use pre-paid gift cards (Visa) to order things from overseas (including seeds). I have never had an issue with it previously. The packaging explicitly says "Use at millions of merchants worldwide, including online". But this time my card kept getting declined, even though there should be just enough funds, including a 2% foreign transaction fee, to complete the purchase.
I called the customer service number on the back of the card and was told that my card was fine, and that there were sufficient funds available. The problem, according to the representative, was that Visa blocks foreign transactions as of Aug 17th. So I called Visa, and the rep told me he had never heard of such a thing and referred me to the issuing bank. I call the bank, another rep tells me they know nothing of it and that they only market/back the cards while this other company services them and draws up the regulations. I am given the same number that was on the back of the card.
Today I called that number again, and this time I was told it was actually a federal law that prohibits foreign transactions with the cards as of August 17th. I ask why the packaging hasn't been updated to reflect the changes and am told the same "we're very sorry, we understand, blah blah blah" bullshit over and over again. Of course, I know I am being transferred to customer service reps in India, but even so. I ask for a manager, same BS.
I call Visa again, the rep (nice lady) does some research but comes up with nothing. So what the fuck gives? I know that I am not the only one using these cards for overseas purchases. I was thinking maybe the Visa currency exchange rate was a bit higher, and with the 2% fee perhaps the funds actually were insufficient, but they tell me it is federal law.
Has anybody else used a gift card recently and had similar problems or success? If it worked, what brand card did you use? I have to get something pronto to complete my purchase.