in my experience so far, attitude is reliable. Last time I ordered, I forgot to add a strain to the shopping cart, and checked out without mentioning it in the Comments box. this was a cash order, so I printed out the order form and added the strain i wanted to the list, with a note saying that I included the extra cash for it. When my order came, the extra seeds I asked for were not there. I emailed attitude and they said that I could either have it reshipped now, or have it shipped with my next order, and also get something for free... Kinda nice since I didn´t actually have any proof that I sent the extra money or anything... maybe they still had my order form, but either way, they didn´t make any problems or ask any questions...I´ll definitely be ordering from them again!