sannie shop has a reputation to take care of complaints and always have. It's too bad what you say happened occurred. as i can verify he/they do respond to complaints at least that was a consistent policy based on what i saw repeatedly at opengrow.
my personal gripe with the shop and why i won't order from them anymore is the amount of immature/grade b/c seeds that were sent. So, whoever makes the orders either doesn't pay attention to the seeds sent out for sale or they are putting in seeds that shouldn't be sold as is. i never had the ability to complain directly because couldn't ever grow the beans out when i got them. i bought ahead of time for my return to growing.
i contacted someone directly to avoid the shop and an email awaits my reply. i just hope they let me buy direct. cause if not i'll just not try to buy any gear from the shop overtly/covertly. I've got some gifts in the vault from the shop though and look forward to running them. Ironically the gifted beans all look pretty good.
to be honest not all beans from all orders were like that but too many were. so i don't keep giving loot to anyone under those circumstances.
to both of you i would contact sannie on opengrow via pm and see what he says.
he's always dealt with germ issues in the past for all customers i know of on the site across the board.
@
TimBar
at the same time 2/3 year old seeds aren't considered old by most. unless totally fresh is what you expect. ijs