I have something to post... And I will post it all over the web, until my problem is resolved.
Look at my order:
Order Number: 180200 Date: 12/07/2012 @ 18:11:36
Name Quantity Price Each Item Total
Advanced Nutrients Final Phase (1 Liter) 1 $21.46 $21.46
Advanced Nutrients Iguana Juice
1 Liter BLOOM,
1 Liter GROW 1 $85.88 $85.88
dig-assmbld Dig Assembled 1 $16.99 $16.99
Hydroton Grow Rocks 1.5 Liter Bag 1 $7.95 $7.95
Net Pots, 3.75in 4 $0.56 $2.24
Powerful Water Pumps
CHOOSE TYPE: 130+ GPH 1 $11.59 $11.59
Rockwool Seedling Cubes
1.5" Rockwool Cubes - 45 Pack 1 $9.95 $9.95
Net Pots, 5 inch 6 $1.12 $6.72
Pro Drainage Kit 1 $7.49 $7.49
Goods Total $170.27
Shipping Total (Fedex) $184.60
Tax Total $0.00
Order Total $354.87
So. I paid over 50% in shipping charges, and guess what? I had to pay customs at the door, which was another 30$. I figured that it was ok, considering I thought I had all my product...
So I go to open the box, i find the water pump, dig, rockwool cubes, hydroton rocks, net pots, and I found the Iguana juice "Bloom"
What was missing? 1L Final Phase, and 1L Iguana Juice "Grow". I thought it's possible customs officer took it, but what would he do with 1L FP and 1L IJ Grow? He would need the bloom too... So I figure they didn't even send it.
At first I thought I could at least start while they ship the others, but then I realized that the missing part was the GROW and not the BLOOM.
So, I can't even start, because the BLOOM is for flowering, not vegetative stage.
I am so pissed off, I have opened a support ticket. I will keep everyone posted, but from what I have read (reviews found with google) I might be SOL... They may just claim they did send it, and then there is nothing I can do.
DO NOT order from SH as they don't seem to care about shipping their product... I read someone recieved used lights from SH and they claimed it was new... Then they made the buyer pay the return shipping just to get a refund....
Well, when the shipping cost is half the cost of the order, if you send it back its basically like you paid $400 for nothing... Considering the cost of the shipping and the order, if something is wrong your SOL and might as well keep what you get - unless you want to pay the other 50% to ship it back, but then you just basically gave them $400.
They better send me my missing product.... I requested a refund on shipping but I doubt they will, even though half the order is missing...
So far I am not impressed, and they get 10 thumbs down out of 2.
If they were smart, they would make the customer happy... I too was trained (from mcdonalds) that the customer is always right. Well, sorry to say... this is a long lost thing.
The customer nowadays is
always wrong, and the company always gets the upper hand, and the customer always gets screwed. I work for a MASSIVE telecommunications company in North America that believes their customers are not always right. I told my boss, I don't care what he thinks, my customers are always right. I give my heart and soul to my customers and so should SH.