Tangerine_
Well-Known Member
Repost from the HM thread.TheCutsClub Gushers (and 2 others -waiting on tests results) were dudded, runted, and sickly. Seriously the poorest quality cuts I've ever received. When I initially contacted them about processing my payment to complete the transaction, they responded within an hour. When I contacted them about the poor quality of their cuts I was ghosted for days. They did finally respond and they did send me some replacements from their sister site HM Clones and those appear to the doing well.
Just thought I'd give y'all a heads up because while they do have some pricey hyped cuts, their cloning technique as well as sanitation protocols need some serious work.
Update - I've got a really busy day today so I'm going to type this in real time as I go. Hopefully it makes sense.
First -HM Clones has stayed in contact with me throughout this time. Big points for the communication!
A couple days ago they msg'd me to let me know a replacement was on its way, which I really appreciated because we're hosting a wedding today at the lake and the package would've set outside at my home had they not alerted me with a tracking number. I didnt plan on coming back to town until Monday but since I knew this was due to be delivered, I was able to make the drive in, pick it up, get it unpacked and into quarantine here at camp. (I like to quarantine away from my main grow areas.)
Unpacking -It was very well packaged with lots of insulated padding and the cut was well secured in a Clone Shipper. It looks super healthy! I dont have time to scope it today but will tomorrow or the next.
So far, I'm happy with how this has been handled. I understand it can be difficult to work the bugs (no pun intended) out of a new business. That HM is willing to hear their customers and work on areas that need improvements speaks to their determination to have a successful business with happy repeat customers.
Pics and more to follow.