The complete asshole response I just got from a General Hydroponics rep...

I've been a long time user of GH's products. I've since switched from their liquid flora line to the dry maxi line. I only use their maxi powders, potassium silicate (armor si), and floralicous plus. Instead of burning through endless amounts of liquid cal-mag I switched to magnesium sulfate and calcium nitrate in dry form. It's much cheaper and I stocked up on both. I was looking at the GH feed chart for the maxi line and there's a small note about the required order of adding some products to the res. It says always add Armor SI first. Then there's a caption that says when using the flora series always add calimagic after the Armor SI and then add flora micro etc. I thought it was stupid that they placed that caption on the maxi series feed chart and it got me wondering if I am adding the fertilizers in the correct order. When I was using Jack's 321 they suggest adding the base fertilizer, epsom salt, and then calcium nitrate. I've always added my Armor SI, maxi base, epsom salt, and lastly calcium nitrate. Floralicious and PH after all the bases have been added. I thought maybe I should email GH's product support to ask. They've been helpful in the past on occasion. This is the exchange I had today on 2 separate messages:

Hi, I'm using Maxi grow and bloom in my garden as my base fertilizers for my veg nursery and flower room. I also use Armor SI. I run reverse osmosis water in a hydroponic water to waste application, so I supplement with magnesium sulfate and calcium nitrate. I'm hoping you can help me determine the proper order of adding the fertilizers to my reservoir. I have been adding my fertilizers in the following order: Armor SI, Maxi grow, magnesium sulfate, calcium nitrate, floralicous plus, then PH up. Is this order acceptable or do I need to correct the sequence? Thank you for your assistance.

Best Regards,
XXXX XXXXX

We do not recommend running, or make calcium nitrate or magnesium sulfate additives, so we will not comment on the use or order of mixing for those items as they will not work as well as our versions of them.

Mixing order always has Armor Si First, and omitting your home remedies- Maxi Series will come next, followed by additives in any order you wish.

Thank you

My followup message:

In what order do you recommend adding Armor SI, Calimagic, and Maxi grow?

This info is also in the margins of every feedchart on our website: Armor Si, CALiMAGic, Maxi Series will be your mixing order for these three items.

thank you

The maxi feed chart discusses the order of adding fertilizers for the "flora" series in the caption on the left. It says nothing about the maxi series. You would think if you were going to be a complete prick and respond in such a flip ignoramus manner you would at least make sure you were fucking right first. What a complete fuck tard.

I have not responded as of yet. I will be shortly, and I'll share it with you all.

My latest message to GH in response to their last reply:

I asked this on a previous message today:
In what order do you recommend adding the following fertilizers: Armor SI, Calimagic, and Maxi grow?
Your response:
This info is also in the margins of every feedchart on our website: Armor Si, CALiMAGic, Maxi Series will be your mixing order for these three items.
I contacted you because I reviewed the maxi series feed chart. In the lower left of the pdf the chart discusses the order of adding Calimagic and Armor SI as it relates to the flora series. Not the maxi series. This is the second fucked up flip response I have gotten from whatever unhappy sad little asshole of a human being the company presently has responding to these customer inquiries. I would suggest the next time you want to act like the small human being that you are perhaps you at least make sure you're correct whilst issuing your flip fucked up responses. The fucking chart discusses the order of adding the fertilizers as it relates to the flora series you human piece of shit. I'm dumping all of your products in all of my gardens and switching to another brand. I will be encouraging others to do the same, and I will be posting this entire exchange online for every grower to see what a piece of shit company you people are running. Go fuck yourself and have a nice day.

I feel slightly better. Now my only question to you is this: Do you think I'll get a response?

jonnynobody said:

My latest message to GH in response to their last reply:

I asked this on a previous message today:
In what order do you recommend adding the following fertilizers: Armor SI, Calimagic, and Maxi grow?
Your response:
This info is also in the margins of every feedchart on our website: Armor Si, CALiMAGic, Maxi Series will be your mixing order for these three items.

https://gh.growgh.com/docs/Feedcharts/GH_Maxi-DTW_03216am.pdf

I contacted you because I reviewed the maxi series feed chart. In the lower left of the pdf the chart discusses the order of adding Calimagic and Armor SI as it relates to the flora series. Not the maxi series. This is the second fucked up flip response I have gotten from whatever unhappy sad little asshole of a human being the company presently has responding to these customer inquiries. I would suggest the next time you want to act like the small human being that you are perhaps you at least make sure you're correct whilst issuing your flip fucked up responses. The fucking chart discusses the order of adding the fertilizers as it relates to the flora series you human piece of shit. I'm dumping all of your products in all of my gardens and switching to another brand. I will be encouraging others to do the same, and I will be posting this entire exchange online for every grower to see what a piece of shit company you people are running. Go fuck yourself and have a nice day.

I feel slightly better. Now my only question to you is this: Do you think I'll get a response?

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Can this guy fuck you behind closed doors? As in knows your name or shipping address or email ?
FF

FastFreddi said:

Can this guy fuck you behind closed doors? As in knows your name or shipping address or email ?
FF

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That's the least of my concerns. My bigger concern is how this piece of shit is treating customers that pay his paycheck like complete trash. Tool box has my name and email, so I greatly look forward to a response that I'm fairly certain I won't get.

jonnynobody said:

That's the least of my concerns. My bigger concern is how this piece of shit is treating customers that pay his paycheck like complete trash. Tool box has my name and email, so I greatly look forward to a response that I'm fairly certain I won't get.

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Cool cool Bro...ya just never know with pissy reps .
FF

A childish response that I would be embarrassed to post publicly. It's OK, we are probably from different worlds, so I won't judge you.

You were likely communicating with Level 1 Support. They don't get paid much. I hope this helps.

Guess you angered the boss over there in your heretic attempt to recreate precious CalMag via water & powder...

As for your inquiry, it has to do with the precipitation you'll get when certain minerals - P, Ca, Si etc - react with each another and creating non-useably fallout molecules.

You also dont want pH downer acids to react with micro nutrition elements - as these are only very minor present in the solution.

Rule of thumb is to have acids work on the "hard" main minerals - esp. on Ca, Mg & Si.

athlete said:

A childish response that I would be embarrassed to post publicly. It's OK, we are probably from different worlds, so I won't judge you.

You were likely communicating with Level 1 Support. They don't get paid much. I hope this helps.

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I assure you once you get a little older and out of your parent's basement you'll stop being embarrassed by minor indiscretions such as sending, posting, and discussing an angry email sent to a prick of a customer service representative and then discussing it with total strangers on the internet. There are bigger things to be embarrassed about in life. Like trying to relieve a little abdominal pressure while waiting for a dentist appointment in a quiet nicely decorated lobby as you discreetly raise one butt cheek and confidently push only to find out your confidence was misplaced and you're in desperate need of a fresh pair of underwear and a wet wipe. Now that's something to keep to yourself.

Kassiopeija said:

Guess you angered the boss over there in your heretic attempt to recreate precious CalMag via water & powder...

As for your inquiry, it has to do with the precipitation you'll get when certain minerals - P, Ca, Si etc - react with each another and creating non-useably fallout molecules.

You also dont want pH downer acids to react with micro nutrition elements - as these are only very minor present in the solution.

Rule of thumb is to have acids work on the "hard" main minerals - esp. on Ca, Mg & Si.

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That's basically what I got out of it. I thought it was very petty and childish how the rep responded to the first question. I kept my cool and typed another politely worded email trying to cut through the nonsense in their first response. I've purchased their products for over 10 years now. I rarely ever call or ask any customer service or sales people any questions, because I don't like to bother people. I'm that guy that will walk around home depot for an hour before walking up to an employee and asking them to do something for me. On the rare occasion I take the time to actually write an email or approach someone to ask for their help I am respectful and kind. So when someone responds in a completely disrespectful manner that means the person on the other end is a real asshole. I grew up with a simple philosophy on how to deal with others. You treat everyone as a gentlemen or lady until they give you a reason not to. If Dr. Jekyl can't communicate tag him out and put Mr. Hyde in the driver's seat I bought a pipe at my local headshop today and brought the counterman in a free 1/8 of maui as a tip. I'm that guy. Not cool to treat people that treat others kindly like shit.

Thank you for your well articulated response.

I think MaxiBloom is crap and this entire inquiry was a waste of time.

calvin.m16 said:

I think MaxiBloom is crap and this entire inquiry was a waste of time.

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I've never had a problem with it. Operator error on your end is the likely culprit.

I have never had a problem with GH, but I have never tried contacting them for technical advice. Sounds like that particular individual shouldn't be dealing with the public at all lol.

Renfro said:

I have never had a problem with GH, but I have never tried contacting them for technical advice. Sounds like that particular individual shouldn't be dealing with the public at all lol.

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You made me think of Idiocracy.

jonnynobody said:

I've never had a problem with it. Operator error on your end is the likely culprit.

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It may have been as it was a long time ago that I began using it. i tried it in Coco and it just didn't go well. I used it at quarter dose and had it fry my plants. Also the shitty green dye turned all the perlite colors and salts are insane to clear.

jonnynobody said:

I've never had a problem with it. Operator error on your end is the likely culprit.

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2019 you can see my thread and maybe see what I was doing wrong? lol I post all parameters.

Things have changed a lot since then. Not growing with Tents anymore and using House & Garden products. GH is cheap.

calvin.m16 said:

Seedlings are looking horrible after transplant!

Hey guys, I'm new here and new to growing and I could really use some wisdom and help. Materials: 5 gal plastic pots with good drainage Mother Earth Coco/Perlite 70/30 General Hydro Maxi Series Nutrients Botanicare Cal-Mag+ Mars Hydro TSW-2000W LED lights @ 30" height. I recently transplanted...

www.rollitup.org

2019 you can see my thread and maybe see what I was doing wrong? lol I post all parameters.

Things have changed a lot since then. Not growing with Tents anymore and using House & Garden products. GH is cheap.
View attachment 4761680

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The first seedling pictures of your journal appear to be LED light burn. Running a TSW-2000 that close to babies is no good. I run my boards at the top of my nursery tent. There's no need to fry seedlings by placing your light that close to them. It looks like you had some issues with the coco. I had issues with coco the 1 time I tried it and I have no interest in ever using it again. Some people seem to like it. I don't understand why.

Love it when the grow pictures come out to settle a dispute...

You will get a precipitation problem and why they won't tell you how to mix the 3rd party nutrients into theirs as they can't.

athlete said:

A childish response that I would be embarrassed to post publicly. It's OK, we are probably from different worlds, so I won't judge you.

You were likely communicating with Level 1 Support. They don't get paid much. I hope this helps.

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You hope this helps?

Can you point out where you said anything that could be construed as helpful?

You made a passive aggressive bitch post.

twistedwords said:

You will get a precipitation problem and why they won't tell you how to mix the 3rd party nutrients into theirs as they can't.

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Calcium nitrate and epsom salt aren't "3rd party nutrients", they're compounds. Nearly identical compounds to GH's Calimagic. The only difference is I'm using calcium nitrate rather than calcium carbonate. They knew exactly what I was asking and instead of providing the information they made me send a second email to inquire again so we could both waste more of our time.