i call NERD!!!!
ALSO i wouldnt order fuk all from CCL ever again ther aftersales is poor to say the least.. i bought a mobo from the store nr bradistan and it dident work took it bak same day and they mademe wait 28 days fro replcement from source a fucking joke!!! wouldnt even refund me the priks NEVER EVER would i shop ther again
Lol yeah, I'm a 33 year old kid that likes video games!
Well I've been using CCL for about 10 years now and as I know exactly how they work that statement tells me a lot.
I bought a mobo from them about 4 months ago and it was DOA.
I booked an RMA on their website (as per instructions) for 2 days later, I took the board in and the guy says "As you've booked an RMA test I can do it while you are here if you don't mind waiting 15-20 mins?".
The guy hooked it up to the bench in the back and it came back as fucked, he gave me another board exactly the same in replacement there and then, job done.
If they haven't got a board exactly the same in stock to replace it with then obviously they have to wait for one to be delivered from their source, if you would have told them to replace it with a different board for the same price that they have in stock then I can confidently say they would have done so there and then.
Under the 'sale of goods act 1979' they are obliged to 'repair or replace' at their discretion, you are not automatically entitled to a refund because something is faulty despite popular belief.