Tiki Madman

rmzrmz

rmzrmz

Well-Known Member
the only mail they response says is cancelled the order, they no says more words
why?
because they resell the tiki products without stock available, i pay minuts after and the system not work fine
i send 4 email with the voucher payments
and no response,
i buy alot from neptune but now the last time
 

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Apalchen

Well-Known Member
That's really strange, Neptune has had great customer service for me. I had freebie get left out that was advertised with my order, they sent it out the same day notified. That package was said to be delivered but never showed up they sent out another one the same day we told them, when it was totally the post office fault. Ended up getting both packs one was just late, emailed and all they said was thanks for letting them know.
 
rmzrmz

rmzrmz

Well-Known Member
i make 4 order the last 1-2 month and ok
the same way,
this last was the only with trouble
i hope they give me some solution soon
the only thing can have do is send email but i dont live sending more mail for nothing so whatever ,

good smokes !!
 
rmzrmz

rmzrmz

Well-Known Member
I have news!!
after having to send them more than 10 emails and going through a pre-heart attack jajaj
lovely neptune corrected the problem,

or what it seems since it was done manually,(first time this problem happen)
he gave me the shipping number

the normal thing was 20-30 days in my hand, now with the covid shit about 3-4 months especially on these Christmas dates,so in 2021 I hope to see them,

buying seeds outside the USA is like going to the casino and playing roulette

good smokes!!!
 
Dividedsky

Dividedsky

Well-Known Member
rmzrmz said:
I have news!!
after having to send them more than 10 emails and going through a pre-heart attack jajaj
lovely neptune corrected the problem,

or what it seems since it was done manually,(first time this problem happen)
he gave me the shipping number

the normal thing was 20-30 days in my hand, now with the covid shit about 3-4 months especially on these Christmas dates,so in 2021 I hope to see them,

buying seeds outside the USA is like going to the casino and playing roulette

good smokes!!!
Click to expand...
Glad neptune sorted it out, figured they would, they've always been good to me, I have always got orders in my hand from neptune 100% every time, think they have a sister site- platinum seedbank as well.
 
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