my definition of shitty service:
the place is not very busy, yet after being seated you wait 15 minutes for someone to come over. you notice that this "someone" has been sitting at another customer's table joking and laughing the whole time you've been there, even looking in your direction a time or two. they come over and you realize that you're clearly not as special as the other table because the enthusiastic positivity has vanished and has been replaced with an abrupt douche attitude. they ask you what you want to drink and then disappear before you can tell them that you are in fact ready to order. another 10 minutes goes by, during which they are again sitting at the other customer's table. then they take a call on their cell phone. then they bring you your drinks and ask what you are going to have. they are too cool to write it down. you also notice that you did not get any popcorn or bread or whatever but you did every other time you came in without asking. so you ask for some popcorn, and you get some. 20 minutes later you are parched from the popcorn and have run out of beverage. so you wave at the server who is again sitting at the other table. they hold up a finger without making eye contact, finishing their conversation. they come over, learn of your need of a refill, and off they go. another 20 minutes goes by and you start to wonder where your food is. it's been 40 minutes and you only ordered a burger and the place is almost empty. so you flag down someone random and ask if someone can check on your order. 5 minutes later someone who is not your server comes with the food, but no drink. you tell them that you asked for a refill a while ago, they apologize and say they will tell your server. while waiting for the drink you look at your food and the cheese is hard and the fries are cold. the food was clearly ready to be served a long time ago but spent a considerable amount of time under a heat lamp. also there is mayo, though you were clear to tell the server that you did not want mayo. mayo is not like lettuce, you can't just "pick it off". also the onions were supposed to be grilled, not raw. the server comes with your drink, and you bring to their attention that there is mayo on your burger and the server says, "you didn't say you didn't want mayo." so you (quite annoyed by this point) reply, "how would you know? you didn't write it down." the server then unleashes the most sickening attitude you have heard from a stranger, telling you there's no need to be "rude". you ask, "how long ago was this food prepared?" and she rolls her eyes and says, "i'll get the manager". clearly she knows the drill.
what i just described has actually happened more than once, give or take a few details. i want to hear from someone who thinks that i should give that server a standard tip, or even any tip. i also challenge anyone to point out a part of that story that was NOT the SERVERS fault. again, the restaurant is nearly empty of customers.