Earlier we thought the issue was only with QB 324 in 320W kit.
However we saw similar issue with single QB 324 light engines too.
Since them we have reduced QB 324 prices and we have been adding Nylon washers to all orders recently.
All QB 324 without optics require Nylon washers.
Nylon washers not required when optics is used.
OP i apologize for any inconvenience caused due to this
If your order was missing Nylon washers or you had damage to board due to short, email HLG and we will send washers and replace board if any damage or refund order
robin, I appreciate you addressing this safety issue, but apart from the fact you guys clearly knew about this problem when you sent out the boards - not just to me, but many others - I have two concerns here:
Firstly, your company informed me I did not need to use washers even after I
specifically contacted you about it. I have all the emails. You need to better inform your staff.
Secondly, Stephenj had already offered to send me washers if I emailed or pmed with my order number. However, when I
did email your company about the washers, I was told to buy them myself! Specifically, I was told you would pay for them, but would not send them to me because I lived in Australia.
Forgive me if my trust in your company has been somewhat diminished lately.
I've already ordered my own washers - paid for them myself - and removed all the offending screws from the QB324 boards, which - despite the odd burn mark and exposed matrix - are now all working.
I haven't had a great experience, but my real concern is there may still be people out there with these boards who don't realise how dangerous they are - all for the sake of a few cheap plastic washers and due diligence on the part of your company.
Why not just send washers and instructions out to everyone who has bought these boards retrospectively? You have all the order numbers and addresses.
It's the right thing to do.