TreeFarmerCharlie
Well-Known Member
The power supply has a positive and a negative wire that goes to the board. If one section of the board isn't lighting up then that is an issue with the circuitry of the board.
Anyone had any problems with mars hydro??
- Thread starter Firsttimegrower123
- Start date
Firsttimegrower123
Active Member
Right maybe they need to employ you as there technician mate because clearly theres doesnt have a clue lol
coreywebster
Well-Known Member
Shouldn't have a problem with that.
TreeFarmerCharlie
Well-Known Member
I program control systems for a living and the amount of "technicians" a lot of these companies have on the support lines don't know shit about their own products or how things work. Most of them are minimum wage employees who's job is to try to take care of you without having to bother the engineers who actually know their shit. I don't even bother calling support for most of the electronics manufactures I have to deal with anymore. As soon as I get in contact with an engineer on the product development teams I save that contact info and just reach out to them when I have issues or questions.
Firsttimegrower123
Active Member
Yeh thats not a bad shout really shame most of these companys just fob you off make up some rubbish to shut you up
Cinco
Well-Known Member
This does not sound like a Mars Hydro reply, least I would hope not — who is the actual seller you are contacting? Is it Mars Hydro themselves? It would make sense why they can’t honour their website prices and are trying to up sell you if they are a third party.
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Firsttimegrower123
Active Member
Mars hydro ebay is the seller its definitely mars hydro to give to them they are sending me out a replacement tommorow so cant complain to much hopefully it wont break this time
Cinco
Well-Known Member
Decent outcome but disappointing for the reasons you mentioned. If the TS600 is faulty, they sure are still selling the crap out of them.
I have a TSW-2000 I’ve been running for 8 weeks and it came with some manufacturing defects I thought were frustrating, but I was willing to overlook because it is otherwise a good piece of kit.
Firsttimegrower123
Active Member
Like i say mate up until this point i had no problem with the light at all the plant looks healthy and grown well so cant complain at all like treefarmercharlie said earlier that might not be right what theyve said anyway might just be to fob me off so who knows atleast there sending a new light out
MarsHydrofactory
Well-Known Member
Thanks for reaching out to us. the warranty for the TS 600 is guaranteed. no worries. already asked the customer service support to contact @Firsttimegrower123 to address the issue. if there is any questions, please feel free to contact us again. We will help you. by the way, actually, they suggest you to pay for the difference for the TS 1000 since they have been upgraded again. For US/UK/AU/RU, TS 1000 has been upgraded with dimming box.
for the new function, you can check the below video for details, hope it is good for you.
Renfro
Well-Known Member
Where is @MarsHydrofactory ?
Nizza
Well-Known Member
Yeah I had a few questions about an old shitty light I bought from them and crickets lol
they say you get what you pay for but my ass is still a little burnt! Everything seems like just them trying to market things
I did like that they had meanwell drivers on some lights but the feeling of having some boards that will last around 10 years from hlg is really nice. I’m sure their products are getting better but like you said they are sending you the same unit which is known to have that defect lol.. why are they advertising that unit?
they say you get what you pay for but my ass is still a little burnt! Everything seems like just them trying to market things
I did like that they had meanwell drivers on some lights but the feeling of having some boards that will last around 10 years from hlg is really nice. I’m sure their products are getting better but like you said they are sending you the same unit which is known to have that defect lol.. why are they advertising that unit?
Nizza
Well-Known Member
Please come visit this page and hit the like button on my post. I plan on doing a full analysis of their light vs an HLG light. I want to make a journal so people can check it out and see the difference instead of going off of numbers and everything
More details on the plan of the side-by-side are on my post here~ that I need some likes on to get the light to test out.
Mars Hydro New Giveway for TS 1000 with upgraded design already start,come on！
I live in NorCal, United States. I have only grown for about a year, and I hear a lot of people talk crap about Mars, so I want to show that they can grow some great weed! I like the dimming box they added as well, none of mine have that Can you take a better pic of your light .. hard to...
www.rollitup.org
bk78
Well-Known Member
@MarsHydrofactory did your engineer ever figure out what happened with the power supply of this guys house?
bk78
Well-Known Member
Are you seriously going to start spamming posts to try and get a free $100 light?
Nizza
Well-Known Member
I'm not gonna spend money on it after the last one I bought thats for sure.
Why are you so negative?
That guy had bad electrical wiring in his house if I know the one you are talking about.
bk78
Well-Known Member
So you are basically saying mars are shit lights but are spamming for a mars light?
Nizza
Well-Known Member
if thats what you want to take from what I posted, whatever you want to think man.
are you done trolling me yet?
getogrow
Well-Known Member
This one post wil steeer me away from mars. Thats the worst , most honest customer service ive ever seen.
Cinco
Well-Known Member
Yep.
I am a little chapped at them that I bought a TSW-2000, within a week later the price had dropped $100, and the light arrived partially damaged with stickers peeling off and looking shoddy.
Was going to buy more... I have HLG and QBs on the way now.