I know first hand as a small business owner, its not my fault is ups or usps trashes my packages, it really should not be on the fault of the seller, if you have the ability always get insured packages so you can file a claim and recoup your costs, i realize this is a giveaway so its a little bit different, but you cant blame the businesses for usps and ups mishandling unless the business sent you say a glass cup in a poly bag