xox

Well-Known Member
trim jail was rough i couldnt find any help i had to trim that all by myself it took like 4-5 days :?. i really need to save up for a trim machine a big electric one that can do a few pounds good help is hard to find these days lol. i had to take a break last week didnt do much other than burp mason jars. i reset the room the clones were getting upset being root bound in 1 gallon pots, i moved them to 5 gallon bags and cut clones and gave them all a good pruning probably could do some more pruning. gona veg for another 4 days so harvest day will land on a Friday. no co2 this run because the condenser on the mini-split cant run at the current outdoor temperatures so we opened the dampers and gona do an air cooled run. also going to be phasing out the platinum kush breath #1 after this run pheno #7 is clearly the winner. going to be trying out a couple of sugar cane plants this run my impressions so far are that they appear to be indica dominant plants with the typical christmas tree structure you often see. remind me of my grand daddy purp i ran for years

250 ppfd in the main room
100 ppfd for the clones
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xox

Well-Known Member
day 4 of flower
just turned up the lights to 550 ppfd hopefully i dont burn them no additional co2 cant run a/c in the winter ambient is around 750 ppm.
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sugar cane :eyesmoke:

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:( it would appear i have a burnt diode after only 2 years? ill report back on how well hlg does with the warranty process. the other light that has more hours on it than this one doesn't have any issues might be a one off thing. the warranty process has been slow going so far. it doesn't seem like they ship warrantee lights from the states even though i bought directly from them in the states seems a bit bizarre. I'm hopeful they will honour the warranty.
 

xox

Well-Known Member
day 14 of flower
avg co2 is around 700 ppm, no co2 enrichment this run.
yawn boring stuff right now nothing too exciting. things to note although the sugar cane plants looked very indica dominant at the beginning and still does have the christmas tree like structure they are no slouch when it comes to height they appear to be keeping up with the tallest of the pkb pheno types.

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sfw1960

Well-Known Member
day 4 of flower
just turned up the lights to 550 ppfd hopefully i dont burn them no additional co2 cant run a/c in the winter ambient is around 750 ppm.
View attachment 5349866

sugar cane :eyesmoke:


:( it would appear i have a burnt diode after only 2 years? ill report back on how well hlg does with the warranty process. the other light that has more hours on it than this one doesn't have any issues might be a one off thing. the warranty process has been slow going so far. it doesn't seem like they ship warrantee lights from the states even though i bought directly from them in the states seems a bit bizarre. I'm hopeful they will honour the warranty.
Following...
Shouldn't be a problem.
Interested to hear about your experience with getting it fixed up.
 
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curious2garden

Well-Known Mod
Staff member
i dont want to jump the gun but its not going well so far. i wish that were the case im going to give them more time and follow up a second time in the new year. if they jerk me around further im going to post all the emails in their entirety
Have you called then and spoken with them? I'm sorry to hear this. I have two of their X models. I hope they come through for you.
 

xox

Well-Known Member
Have you called then and spoken with them? I'm sorry to hear this. I have two of their X models. I hope they come through for you.
i used to like using the phone for important stuff, insurance, lawyers, anything really. got burned a couple times and couldnt prove that something was said or not. then i realized stuff on the telephone doesn't have a paper trail. email is always best for anything important as there is always a written record of what was actually said. i suppose i could phone greg and complain but im trying to follow what the company says to do on there website absolute emergencies theres a telephone to call, non emergencies you fill out a form and they will send you an email ive been talking to them for the past three weeks now
 

curious2garden

Well-Known Mod
Staff member
i used to like using the phone for important stuff, insurance, lawyers, anything really. got burned a couple times and couldnt prove that something was said or not. then i realized stuff on the telephone doesn't have a paper trail. email is always best for anything important as there is always a written record of what was actually said. i suppose i could phone greg and complain but im trying to follow what the company says to do on there website absolute emergencies theres a telephone to call, non emergencies you fill out a form and they will send you an email ive been talking to them for the past three weeks now
You can do that with a phone call. After you make the phone call memorialize the content in an email summarizing the call's content with time and date. Then email them a copy (get Greg's email address) with your summary. That gives them the opportunity to correct any misunderstanding and annotates a phone call in case you need to take it to court.
 

sfw1960

Well-Known Member
I understand the lack of wanting to utilize a phone call but I also have done both in a prior engineering gig and always said if it is an email it's not as urgent, and unfortunately that's the way it's been treated for quite awhile. I recently learned my CSR contact left the company and I don't have the "inside help" I once did.
Angela was prompt for returning emails and she doesn't have all the answers but I'm curious... Did you contact the warranty department or send a general inquiry via the email address that's all over the site?
Any time I was after a quick answer I'd speak with someone directly. I believe there's some growing pains going on there. Just an observation and no inside info but there's not any new HLG show videos that were supposed to be every month or so and it's been over 3, but they have been out for one CannaCon after another (shows are brutal) but that's no reason to let the CS go South.
I'm glad Annie popped in here, she knows a few people who work there (she gives good advice too) - I think we all would like to see them bring you a amicable resolution.
I know it's not your current experience but I recently read about them sending a Diablo to a customer with a partially failed unit and a label to send the other back.
Let's hope this is the case with you as well.
EDIT:
I think this customer was in the US and you probably know that will probably make a difference to them - re-reading your earlier post I'm guessing it's a shipping expense ping pong.
Keeping my fingers crossed!
 
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xox

Well-Known Member
I understand the lack of wanting to utilize a phone call but I also have done both in a prior engineering gig and always said if it is an email it's not as urgent, and unfortunately that's the way it's been treated for quite awhile. I recently learned my CSR contact left the company and I don't have the "inside help" I once did.
Angela was prompt for returning emails and she doesn't have all the answers but I'm curious... Did you contact the warranty department or send a general inquiry via the email address that's all over the site?
Any time I was after a quick answer I'd speak with someone directly. I believe there's some growing pains going on there. Just an observation and no inside info but there's not any new HLG show videos that were supposed to be every month or so and it's been over 3, but they have been out for one CannaCon after another (shows are brutal) but that's no reason to let the CS go South.
I'm glad Annie popped in here, she knows a few people who work there (she gives good advice too) - I think we all would like to see them bring you a amicable resolution.
I know it's not your current experience but I recently read about them sending a Diablo to a customer with a partially failed unit and a label to send the other back.
Let's hope this is the case with you as well.
EDIT:
I think this customer was in the US and you probably know that will probably make a difference to them - re-reading your earlier post I'm guessing it's a shipping expense ping pong.
Keeping my fingers crossed!
yes i understand that. however there is a difference between non urgent and failing to respond at all after already failing to respond and being forced to write a follow up email then failing to respond again in a timely manner.
 

xox

Well-Known Member
man i forgot to post yesturday even though i took pictures just so busy potting clones and making hash and whatnot. i must say my hash making skills are on point

day 21 of flower?
things to note i thought sugar cane would be indica dominant because of the christmas tree shape and its wide bladed leafs it has taken me by surprise and both plants are now the tallest ladies in the room

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bubble hash pics :eyesmoke:
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xox

Well-Known Member
day 28 of flower
950 ppfd
avg. co2 790 ppm

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nothing too exciting to report other than the shock of sugar cane growing taller than all the other plants lol. oh hlg did eventually sort things out but not without me having to follow up with them a second time. i suspect an unknown third party that sells lights in canada that "should be" helping with warranty claims on behalf of hlg isnt doing what they should be doing? not sure didnt ask for details. however the whole experience was a bit odd. hlg says they'll swap the light. hlg contacts there canadian retailer. canadian retailer says they have one and they will ship it out and send tracking to hlg. Canadian retailer never ships light, doesnt give tracking info to hlg. hlg then forgets about me? not sure. i follow up weeks later after never receiving a light or tracking. hlg follows up with third party retailer for the second time. i assume doesnt hear anything good? then decided to ship it themselves instead of bothering with their own canadian retailer. how bizarre must have been a shit show in the background. anybody know how to swap custom cut cords on hlg lights? lol
 
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