Show off! Lol!
Following...day 4 of flower
just turned up the lights to 550 ppfd hopefully i dont burn them no additional co2 cant run a/c in the winter ambient is around 750 ppm.
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sugar cane
it would appear i have a burnt diode after only 2 years? ill report back on how well hlg does with the warranty process. the other light that has more hours on it than this one doesn't have any issues might be a one off thing. the warranty process has been slow going so far. it doesn't seem like they ship warrantee lights from the states even though i bought directly from them in the states seems a bit bizarre. I'm hopeful they will honour the warranty.
i dont want to jump the gun but its not going well so far. i wish that were the case im going to give them more time and follow up a second time in the new year. if they jerk me around further im going to post all the emails in their entiretyFollowing...
Shouldn't be a problem.
Interested to hear about your experience with getting it fixed up.
Have you called then and spoken with them? I'm sorry to hear this. I have two of their X models. I hope they come through for you.i dont want to jump the gun but its not going well so far. i wish that were the case im going to give them more time and follow up a second time in the new year. if they jerk me around further im going to post all the emails in their entirety
i used to like using the phone for important stuff, insurance, lawyers, anything really. got burned a couple times and couldnt prove that something was said or not. then i realized stuff on the telephone doesn't have a paper trail. email is always best for anything important as there is always a written record of what was actually said. i suppose i could phone greg and complain but im trying to follow what the company says to do on there website absolute emergencies theres a telephone to call, non emergencies you fill out a form and they will send you an email ive been talking to them for the past three weeks nowHave you called then and spoken with them? I'm sorry to hear this. I have two of their X models. I hope they come through for you.
You can do that with a phone call. After you make the phone call memorialize the content in an email summarizing the call's content with time and date. Then email them a copy (get Greg's email address) with your summary. That gives them the opportunity to correct any misunderstanding and annotates a phone call in case you need to take it to court.i used to like using the phone for important stuff, insurance, lawyers, anything really. got burned a couple times and couldnt prove that something was said or not. then i realized stuff on the telephone doesn't have a paper trail. email is always best for anything important as there is always a written record of what was actually said. i suppose i could phone greg and complain but im trying to follow what the company says to do on there website absolute emergencies theres a telephone to call, non emergencies you fill out a form and they will send you an email ive been talking to them for the past three weeks now
yes i understand that. however there is a difference between non urgent and failing to respond at all after already failing to respond and being forced to write a follow up email then failing to respond again in a timely manner.I understand the lack of wanting to utilize a phone call but I also have done both in a prior engineering gig and always said if it is an email it's not as urgent, and unfortunately that's the way it's been treated for quite awhile. I recently learned my CSR contact left the company and I don't have the "inside help" I once did.
Angela was prompt for returning emails and she doesn't have all the answers but I'm curious... Did you contact the warranty department or send a general inquiry via the email address that's all over the site?
Any time I was after a quick answer I'd speak with someone directly. I believe there's some growing pains going on there. Just an observation and no inside info but there's not any new HLG show videos that were supposed to be every month or so and it's been over 3, but they have been out for one CannaCon after another (shows are brutal) but that's no reason to let the CS go South.
I'm glad Annie popped in here, she knows a few people who work there (she gives good advice too) - I think we all would like to see them bring you a amicable resolution.
I know it's not your current experience but I recently read about them sending a Diablo to a customer with a partially failed unit and a label to send the other back.
Let's hope this is the case with you as well.
EDIT:
I think this customer was in the US and you probably know that will probably make a difference to them - re-reading your earlier post I'm guessing it's a shipping expense ping pong.
Keeping my fingers crossed!