you may have to slightly lift the front of the controller bucket, I have 1/2" shims under the front edge of mine. WHY??? it allows the pump (which should be against the back wall of bucket )
Where do people have thier drain pumps? The instructions clearly show placement in the front (timer/floats end). Having just installed my replacement controller the directions are pretty fresh.
I had issues with the fill float valve. They replaced the controller with a new unit that also included two new pumps and the bag with instructions and more connector pieces. It was about a two week turnaroun (and I am here in California where they are). I had to prompt them after they had my unit for six days and I hadn't heard from them. They then sent out the new unit.
Did you know that the controllers have a serial #? On the box, but I don't know where on the unit. Perhaps in the timer box.
If, however, you blew right paste the shiny silver tape that says VOID then you may not be able to get them to replace your unit. Call their Tech people. Hard to get through...leaving a callback number didn't help...just keep trying. The Tech people have to clear any returns first.
That being said I've run my replacement controller through 20 cycles so far without a failure. Guess I'm starting to feel like it will work out. Having your unit not shut off when its filling really tends to freak you out and make you paranoid about the unit.
I've added a sump type pump to the tent floor just in case. Maybe at some point I'll feel confident enough in the controller to not think I need that backup.
As for installing the hose on the pump people do realize that the connector on the pump can be removed from the pump right? I didn't realize that until the second pump...D'oh! Makes it a lot easier to install the hose, especially if you use the lighter/heat trick.