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OK great. Thanks for letting us know.

Do you still require some assistance on this issue?

By all means - you know where to find me :-)

We don't currently carry these genetics but we are looking actively at taking on more US breeders. Have you tried contacting them through their FB page - https://www.facebook.com/Top-Dawg-Genetics-344379485741923/ If you're interested we have some "Dawg" seed strains - please click here to see...

The seedbank you mention as an alternative lost their card payment services earlier this year and although now back on no longer accept mastercard. Your issue with us is actually not something within our control IF we want to continue offering card payments. Fraud is rising significantly and...

Sorry to hear that you've experienced issues. We do send with your order confirmation email a link (in bright red) to an image tutorial which takes you step by step through the best practice for opening the SeedPod. If you pm me I'll see what we can do for you.

To be fair that was, again, over New Year. We reopened on the 4th January like most businesses and got stuck in as fast as possible to reduce a pretty mountainous backlog of orders. Obviously we understand it's frustrating having to wait and we can only apologise for that but my understanding...

We accept all card payments.

We're definitely in mourning for Bowie at Bonza HQ :cry:

We are a pick 'n' mix seedbank only. We specialise in offering service to customers who want a variety of genetics within a single order.

We do our utmost, at all times, to move orders into and out of the system as quickly as humanly possibly. It's unclear to me if this specific order was placed over the holiday season but if so that would certainly explain it. As you can imagine, we don't operate a full staff over the Christmas...

Can I ask on what date you placed this order and on what date it shipped please?

Sorry to hear we let you down on the turnaround time but good to know you received all your shipments as promised. Thanks!

Could you elaborate please?

Hey Agar Agar Have you bought from us before? We have been in business for more than 3 years and are growing but we still have a long way to go in terms of where we want to get to. What you are referring forms part of a marketing exercise to aid our growth and one of the ways we do this is...

Well I disagree but I'm probably biased.

We'll have to agree to disagree but I'm sorry you feel we let you down.

Appreciate you clearing that up, Sunni. Thanks :-)

That's because you pay for the guaranteed service, Gary. Had the OP purchased a guaranteed method we would not be having this conversation right now. Instead, he chose not to and then came on to the boards suggesting he had been treated unfairly. That is quite clearly not the case. For a man...