Subtlechaos
Well-Known Member
I noticed that The Attitude Seedbank has created a profile, here on RIU...
Since the first time I've heard of The Attitude, I've been singing its praises. I even defended them in a few threads that were bashing them. Dont misunderstand. This thread is not intended to say they're in any way a rip-off. They deal in the truest of genetics, and all of their beans are from exactly who they say they're from. My contention is with their customer service.
After months of loyalty to the company, I finally had a small issue. It was with a ten-pack of The Church beans, from GH. I received a bunch of bullshit run-around, and no replacements. I've invited a couple of other members that have had issues with their The Church beans. YOU HAD A DEFECTIVE BATCH!
All they want to tell me is that I should send the defective beans back to them(...Uhhh... Yeah... That's gonna' be possible.) or take up my complaint with Greenhouse.(Which they know full well, I cant do.)
My question for you is this, Attitude Seedbank... Why wouldn't you want to keep loyal customers? Why wouldn't you take an extra step or two to keep good customers happy?
I find it odd that I just sent an e-mail to your business telling you that this site is about to start bashing your business, because of MULTIPLE people that are having issues with your customer service. And today a profile is made.
I would hope that you created this profile to help address some of the issues people are having.
Your policy on returning beans does not work. as your fully aware, some of us (for whatever reason) would be taking a big risk mailing things out. What really irritates me, is that you tell your customers from the states that they should contact dutch seed companies! That's just rude, man. YOU CAN CONTACT THEM! WE CAN'T! Also, as popular as The Attitude is, you should have alot of "pull" with them.
Now, I'm not a f**kin' idiot. When e-mailing them about the issue, I was careful not to say or imply that I broke any of their policies. I said things like,"Not to my liking", and "Defective". It would appear that even if you follow all the rules, and respect their policies when dealing with them... They will hide behind these policies to keep from helping you. are these policies in place to protect the company(which is fine, btw) or to screw people out of money?
Again!! I dont want this thread to be misunderstood as bashing The Attitudes strains, or that they steal from people. THEY DONT! You'll get exactly what you've payed for... But if it's a faulty bean... Your fucked! They won't help.
A response from The Attitudes profile would be nice. I'll PM you to make sure you dont miss the thread.
Since the first time I've heard of The Attitude, I've been singing its praises. I even defended them in a few threads that were bashing them. Dont misunderstand. This thread is not intended to say they're in any way a rip-off. They deal in the truest of genetics, and all of their beans are from exactly who they say they're from. My contention is with their customer service.
After months of loyalty to the company, I finally had a small issue. It was with a ten-pack of The Church beans, from GH. I received a bunch of bullshit run-around, and no replacements. I've invited a couple of other members that have had issues with their The Church beans. YOU HAD A DEFECTIVE BATCH!
All they want to tell me is that I should send the defective beans back to them(...Uhhh... Yeah... That's gonna' be possible.) or take up my complaint with Greenhouse.(Which they know full well, I cant do.)
My question for you is this, Attitude Seedbank... Why wouldn't you want to keep loyal customers? Why wouldn't you take an extra step or two to keep good customers happy?
I find it odd that I just sent an e-mail to your business telling you that this site is about to start bashing your business, because of MULTIPLE people that are having issues with your customer service. And today a profile is made.
I would hope that you created this profile to help address some of the issues people are having.
Your policy on returning beans does not work. as your fully aware, some of us (for whatever reason) would be taking a big risk mailing things out. What really irritates me, is that you tell your customers from the states that they should contact dutch seed companies! That's just rude, man. YOU CAN CONTACT THEM! WE CAN'T! Also, as popular as The Attitude is, you should have alot of "pull" with them.
Now, I'm not a f**kin' idiot. When e-mailing them about the issue, I was careful not to say or imply that I broke any of their policies. I said things like,"Not to my liking", and "Defective". It would appear that even if you follow all the rules, and respect their policies when dealing with them... They will hide behind these policies to keep from helping you. are these policies in place to protect the company(which is fine, btw) or to screw people out of money?
Again!! I dont want this thread to be misunderstood as bashing The Attitudes strains, or that they steal from people. THEY DONT! You'll get exactly what you've payed for... But if it's a faulty bean... Your fucked! They won't help.
A response from The Attitudes profile would be nice. I'll PM you to make sure you dont miss the thread.
