orangejesus
Well-Known Member
having worked many years in a call center environment I will agree that 99.9% of callers are assholes. that said, as a consumer/customer when I need customer service I want to be able to understand the person on the other end of the phone - they can call themselves whatever they want, but if I cannot understand then it's moot.they pick western names its an entire thing all asian countries who chose a CS job will pick a western name
because westerns are too asshole sometimes to attempt to pronounce their actual given names with respect
its a industry problem as a whole , very few chose to call themselves by their given names.
but its also specific for the women side it also stems of aggressive males who lash out at us women.
I could send an email as Frank and get better results with someone than sending it with my actual name (im a woman )
its a problematic situation all around.
having worked in the corporate world for decades, it's been my experience that the majority of personnel issues involve two women, rather than two men or a man and a women. and, having worked a customer-facing position for just as long, I can confidently say women can lash-out at folks and drop f-bombs just as well as the men - or however folks choose to identify. having taken many heater calls ('I want to speak with your supervisor!') I can say that women are not bashful about tearing into the previous rep - who was a female. oddly, those customers who have called back to apologize for their behavior (yes, it actually happens) tend to be male.
most of the emails I receive - and my team averages 5k inbound a month - are so horribly composed that the name at the end (if there is one) simply doesn't matter. if I do notice the name it's only to think 'this guy/girl is a fucking idiot and/or asshole' - but that sentiment is spread equitably (as we're strong proponents of DE&I)
I do find it interesting that when I go for a walk through the various neighborhoods around me, many people - male/female, black/white/brown, old/young - fail to meet my gaze or respond when I say 'hello.' I suppose I could chalk that up to some sort of '-ism,' or take offense (as seems to be the go-to in this day and age), but I just chuckle - maybe they think I'm undercover police/DEA/immigration?