UB, I partially agree and disagree. I do agree that banks change the terms without notice, and that gets me sort a steamed as well. But in the end, they are businesses and will tip the balance in their favor wherever legal (and a few other times as well). Unfortunately, in my little corner of the 'Stan, there are no viable CU alternatives.
Where I disagree is in dumping on some poor phone-support rep who probably isn't a direct bank employee. Hate the institution; be kind to its lower-to-mid-level employees. Jmo. cn