The average cost of rent in the us is 600-800 a month. I spend that with them every month... Sure I may not be their largest account but I'm far from their smallest. I just got started glass blowing as well so when I progress my orders would only increase... I'm sure they will notice the hit when I stop ordering from them, The other glass company noticed the hit and I had only placed 3 orders with them! They even sent me a letter later apologizing for how their customer service person handled the situation and what they told me as I was right the whole time. they listed a sale online so I tried to order some, it wouldn't let me order it at the sale price so I sent an email that day saying I tried to order it but the system is messed up and I will call tomorrow to finish the order, the customer service person said well that's just too bad the sale ended last night even if the system wasn't working. They offered me more discounts to continue shopping with them but I don't give a shit about the discounts! This isn't about the money! I want good customer service! I will gladly pay more for good customer service and will not continue to shop somewhere just because they have a lower price. If you don't get what you want the price isn't really lower...... I have $108 worth of scrap glass..... how is that a lower price???