I've ordered from attitude atleast 6 times in the last 5 years. Of those 2 have got stopped in Chicago(go figure), both of which where in the last 2 years. I sent a nice email with a picture of the package with the green tape. I was very polite, I think the last girls name was Jody, and I had my full order replaced and at my house within 14days. I always pay for the extra guarantee, its just silly not to. I havn't gotten a customs letter with either package that got opened. The most recent about 6 months ago did come with a nice little smiley face note that said "gotcha" on it or something I can't remember. Honestly I'm fine with it if customs opens a package, its their job I get it, but I was pissed about the note. Attitude has always done me right, and most anyone else I've talked to on here since 08 that handled it correctly. What is it they say...haters gonna hate?