Let me tell you about my SuperCloset experience:
About 9-10 weeks ago I came across their full page ad in HT. I called in and spoke with a guy, but either he was totally distracted or wasn't into the conversation, because his answers to my questions were all jumbled.
I hung up feeling frustrated and set the mag down. I picked it back up (i left it next to my pipe) and the next day called back in (pre-toke) Spoke with a guy named Dave (not the guy from the day before).
He asked me my name, thanked me for calling in, and then I told him that I was interested in the Trinity model.
He said I had good taste and that the cabinet was a beast, but asked if it would be alright if he could ask a few questions, just to make sure that would be the right cabinet for me.
I thought, "alright, this guy knows whats up." He asked me some pretty basic questions, so I kinda thought he was jokin around. He assured me they had a purpose, and at the end he said that although he had no problems selling me a Trinity, he recommended I go with a Deluxe, which was $1500 LESS.
He said it was by far and away their most popular model and probabaly a good place to start off. I thought holy fuck, this guy is legit.
(I'll tell you right off the bat though, Dave asked if he could put me on hold at least a dozen times over 20 minutes. He apoogized a ton, but I guess he just get a shitload of calls).
He said the Deluxe was just a chopped down version of the Trinity, that most people start off with that and end up getting a Trinity anyway to use just for flowering.
I had a ton of questions about the system, and he answered every one of them. I started asking him grow tips about my ladies and he said that he wasn't really a botanist, but that there was a lot of info and forums online I could check out. He must say that stuff for legal purposes-whatever.
After a 10 minute barrage I placed the order for my deluxe. he told me to get a pen and paper to write stuff down. I didn't, but whatever. I should have listened.
He took my info and then started telling me about what to expect, whats it comes with (ok stuff, but mostly shit I don't need or use), delivery (Fedex), electrcal, warranty, etc. That part took another 10 minutes.
He even recommended a book but I didn't write it down, but again, whatever. He said that all superclosets are made to order (why?) and that it would take about 3-4 weeks to get it. Okay, it must be worth it if it takes that long, right?
He finished, and laughing said he had to return the 15 calls that he had missed. I felt pretty good about the purchase, so I picked up my lighter....
I called back in 2 weeks later and asked how the cabinet was doing. I didn't speak with Dave, but another guy said it was still being worked on. (F#%$, how much longer?)
Sure enough, 2 weeks later I get a call, again not from Dave. The guy gave me my Fedex tracking # and told me to check it for damage it before I signed for it and to give them a call.
I punched it up online it should as invalid. I thought, Oh F$%^, they took my money.
I hit redial on my cell and got the same guy. He said that they ship through a different part of fedex and gave me the website. I looked it up and sure enough, there is was.
Fedex called me 4 days later to schedule delivery. The driver showed up the next day, but get this, the cabinet looked like Godzilla had played with it, all bent to shit.
I asked the driver (who didn't seem to care) what had happened and he assume they took a forklift to it, even though the wrapping clearly said, DO NOT FORKLIFT!!!!!!! WTF????
I called SuperCloset immediately and actually got Dave again. I told him what happened and he friggin cursed under his breathe (I guess this has happened before and it must piss him off).
He said not to worry (again, whatever!), to refuse delivery, that he would take care of all the paperwork and that he'd have a replacement sent out to me asap, but it would still take 2 weeks for me to get it.
I of course was pretty pissed (clearly Fedex F$%^ this up, not SC) and wanted somethig for my time. He said he would include a CO2 system, but then gave me this warning:
"Its a whole new ball of wax. Don't use it in the beginning, take things one step at a time. Go through a few rounds without it and then add it in when you're comfortable." Again, whatever.
I got pretty impatient after a week, so I called back in. They gave me another tracking # right then, and said that Fedex (why use Fedex again!?) was loading it on the truck right then.
I punched the # into the same website right then and nothing appeared, but I tried it again the next day and it showed up.
Same thing as last time, Fedex called me and arrived 2 days later. The cabinet was in perfect condition. SC must have yelled at someone, cause there wasn't a mark on it.
Now, don't let the pics in HT or even online fool you. The thing is friggin massive. Bigger than my icebox, and almost as heavy.
I was as giddy as a schoolkid after his 5th bong hit unpacking the thing. They use some high tension steel cable when they put it on the pallet though, which was a bitch to clip. Had to use my gardening sheers!!!
I go through all the stuff and the packet included: NO DVD. ARGH! I read the manual (10 pages of boring type-whatever) but I'm too impatient. I call back in and press Customer Service.
I get a girl this time (first time) and it sounds like she JUST started. She was cool, but had to put me on hold a lot after I asked her a question (I assume so she ccould ask someone else).
Check this though: we are on the phone together for an hour and a half. She walked me through EVERY part of the set up.
Some of that time may have been so she could ask someone else the questions (probably Dave), but DAMN!!!! Not even Bowling Green will spend that much time with you.
We get it all set up and I hit the switch. It lights up and the fans are louder than I expected-again, whatever. I didn't drop $3k and wait 2 months to bitch about the fans. There are some light leaks, which in the manual says its due to shipping.
I tell the girl and she tells me that she'd put some of the sealant stuff and a DVD in the mail for me (It showed up a week later). We hang up and I pretty much took it from there.
I put in my clones. They only grew a little bit over the next 2 weeks, so I was kinda bummed. As the grow book says, "wait til the roots come out of the bottom of the Blocks before moving them into the Flowering chamber".
I took that advice, and I'm glad I did. I put them up top and within a week my ladies were going NUTS. I had to pull one of them cause it was like a megaplant and taking over all the others.
One thing though, the smell. I called in and actually got Dave, he sent me a little ozone thingy. It looks cheap, but holyS%^& does it work. I don't know why they aren't included in the system, they should be.
All in all I'm ok with SC. It was kinda pricey but not as bad as other companies. You can tell they have a mark up but what company doesn't, right?
I will probably end up getting the Trinity like Dave said, but it won't be for like 3 months. He seems to be the guy to talk with, but it is damned hard to get a hold of that guy due to the volume of calls.
I'll come back to this forum with an update as I just started budding and can't wait to see what happens.....! Happy smokin!!!
I'm just singin'
