whytewidow
Well-Known Member
I place a 900 dollar order and cant even get a reply to an email. I'll be taking the next 250 piece order else where. Worst communication on the planet.
Cutter New Web site
- Thread starter welight
- Start date
diyled
Well-Known Member
Did you receive them yet? What was the quality of construction like ?
whytewidow
Well-Known Member
Nope. It took me a week to even get an email back to make the order. Then I had to email him 4 or 5 times just to get an invoice sent so I could make the payment. And like always as soon as he sent it I paid it immediately. And now I havent heard from at all. I asked for an estimated shipping date. And all I heard was crickets. I only ordered last Thursday. But when spending 900 bucks and then needing to place a 250 piece order. I think if it was my company I'd keep in touch to the people who spend money. But more than likely my first purchase through cutter will b my only purchase.
whytewidow
Well-Known Member
I've tried to order through Steve's LEDS several time with no avail. So many times actually that I gave up even trying to order from his site. Either the site is down or no stock. Or just complete glitches on the site making it impossible to place an order.
coreywebster
Well-Known Member
Where are the price breaks old bean?
I tried adding 100 to cart to see what the price would be but still showing full price.
Nay mind fella,, its adjusted itself now. Was a delay.
whytewidow
Well-Known Member
I got a good deal buying 100. I dont wanna throw the price out there bc idk if he gives everyone the same prices. But in my opinion the price break for 100 ordering through email is very good. Worth the non communication I guess. But I have people wanting their lights built n shipped. And ask an estimated time frame. And I have to answer idk bc where I ordered the strips has zero communication. Doesnt make it look good on me. But I mean what else am I suppose to say. I dont lie to customers.
Edit: I sent an email on March 28th asking a question about the strips he makes. And got no reply. But hes been on here. So the I'm too busy to reply to email is a crock of shit. He has time to play on RIU but reply to a customer. Jus leaves a bad taste in my mouth. It takes all of 20 seconds to reply to an email.
@Rocket Soul did you get shit for communication? How long did it take to get your strips?
Last edited:
Rocket Soul
Well-Known Member
Dont wanna dish on anyone here. But I do think Mark/Cutter could get more business being a bit more proactive when it comes to communication. It defo seems like they could have a dedicated member of staff doing mails and such cause it seems like theyre fairly busy. I had a fair bit of luck with Ben getting back to me.
mathewscott
Active Member
Not much still freezes up.
TEKNIK
Well-Known Member
These higher powered chips are going to be more and more common for horticulture, first reason is bang for buck, they work out cheaper but have around 8X more grunt than a standard mid power, they also save time in production as it's one chip instead of 8 to place, efficiency isn't as high as something like a nichia 3030 but they are really versatile due to the forward voltage and small form factor. All major companies are using chips like this where they used to use a standard 3w chip like a cree xpe as they are more efficient and cheaper to purchase.
y2turbine
Member
I can only imagine how all these custom orders with made to order LED strips is impacting their workflow. BML used to have a customizable led bar you could customize with any colors available at the time. That has been discontinued and there was no alternative until Cutter started doing it besides China.
welight
Well-Known Member
Guys
I am sorry if your not getting emails from me in a timely fashion. Im currently travelling so have some time lag issues discussing orders with factory. We are also under the pump a bit with backorders at present but trying to get all orders out in a timely fashion. We appreciate your support. Im happy to be called out and wont not respond to any form of communications, even if its not immediate
Cheers
Mark
I am sorry if your not getting emails from me in a timely fashion. Im currently travelling so have some time lag issues discussing orders with factory. We are also under the pump a bit with backorders at present but trying to get all orders out in a timely fashion. We appreciate your support. Im happy to be called out and wont not respond to any form of communications, even if its not immediate
Cheers
Mark
BHippyAZ
Active Member
Well this thread solved some questions on my order from last week.
Purchased the 4000k 80CRI 5x5 kit
3500k(80CRI)/3000K(90CRI) 5x5 kit
4 piece UV/660nm kit (HPS/CMH table test)
This purchase is for a proof of concept. If the test goes well we would want to stay and make a purchase for our other 250sq ft flower rooms. Hopefully this isn't a common thing.....
Purchased the 4000k 80CRI 5x5 kit
3500k(80CRI)/3000K(90CRI) 5x5 kit
4 piece UV/660nm kit (HPS/CMH table test)
This purchase is for a proof of concept. If the test goes well we would want to stay and make a purchase for our other 250sq ft flower rooms. Hopefully this isn't a common thing.....
BHippyAZ
Active Member
After reading randomblames more recent posts I have been questioning 80CRI as a whole though. Did you go with any of their 90+CRI chips?
whytewidow
Well-Known Member
So you dont have what I ordered in stock? Even though it showed in stock. I dont understand why you would be contacting a factory. If your website says in stock that means you have possession of said parts. I'm on day 8 and still no shipping. You are really putting me in a hard bind. I have customers wanting their stuff. Shouldnt take 8 days to ship out if it's in stock. And now tomorrow is friday. They wont ship out. DHL doesnt ship on Saturday or sundays. So im lookn at minimum 12 days before any shipping. And you still have thermal tape to apply. And another 2 weeks for shipping to the states. I think I need a refund. And I'll go else where. This is unacceptable. I expected better. Shouldnt take a month to get my strips. I couldve ordered them straight from the manufacturer quicker. I am extremely disappointed.
whytewidow
Well-Known Member
I'm more than likely going to send a refund request to PayPal. I didnt get any emails for days. Then one saying I'm traveling. I'll get you shipping info tomorrow. Which was 3 days ago. Apparently he doesnt even have the parts I ordered. I am very very very agitated. Its gonna be 25 days to ship parts that were suppose to be in stock.
whytewidow
Well-Known Member
Those strips should already be made. If not they shouldn't be listed as stocked. Or atleast post on the site that shit has to be made. No where does it say anything about strips have to be made before shipping.
HydroFood
Active Member
Damn that’s crazy. Recently?
Iv ordered twice the past two months and it worked perfectly.
Iv ordered twice the past two months and it worked perfectly.
whytewidow
Well-Known Member
Yeah recently. I tried ordering a few days ago
BHippyAZ
Active Member
This is bad,
I also work for a national company that WAS looking for a company to supply us. Guess its back to QBs. I'm probably going to request refund through the bank. I purchased on the 25th. all in stock Items (kits). No reply on shipping or why it says in development on my order list, on their site. If any of you older members could let me know of a good alternative.
I also work for a national company that WAS looking for a company to supply us. Guess its back to QBs. I'm probably going to request refund through the bank. I purchased on the 25th. all in stock Items (kits). No reply on shipping or why it says in development on my order list, on their site. If any of you older members could let me know of a good alternative.
welight
Well-Known Member
I need to add more information on our web site as it really does not explain our strip process. The board stock qty refers to the all the parts I have in stock to assemble the boards or put another way, i can build the qty on line but it does not immediately ship as they have to be assembled. We have an SMD production, we take raw parts and assemble into boards, we do this as this keeps our costs down rather than building hundreds of boards that may be entirely wrong killing our liquidity. I will modify our site to explain this so there is no ambiguity
Cheers
Mark