We're having our hottest day of they year so far.
I've been surfing youtube and things like that. I can't read a book or do anything really in depth, 'cause I have to pay attention to the screen.
Today is my last day doing this, I'm quitting when this shift is over... I had my first chat and it was with a crazy woman that made this suck. When you initiate a chat you select what it's about, shipping, product recommendations, returns etc. She selected shipping and said her shipment was late. I took her order number and started checking things out. She placed the order on Saturday and it tells you on the page and on your receipt that shipping is up to five business days. I nicely explained it was shipped Monday and tracking shows it's due to be delivered by 10am tomorrow, well within the delivery time frame. She started arguing that it's already been five days so I had to explain that Saturday and Sunday are not business days and we ship the next day after receiving the order Monday thru Friday. She started swearing at me, asked to talk to my manager and called me a liar when I told her I don't have an option to connect her to a manger. She demanded a refund and lost it when I told her I don't have the ability to provide refunds, but I can start the return process once she's received her package. I asked her if there's anything else I can help her with and she said you didn't f@cking help me with anything, disconnected and left me a bad review.
I'm not cut out for customer service.